Shipping & Returns

DOMESTIC SHIPPING

FREE AND FLAT RATE DOMESTIC SHIPPING 

We offer FREE standard shipping on domestic orders of $50 and for domestic shipping, excluding Hawaii and Alaska. We also offer a flat rate shipping of $8.95 for standard shipments under $50. Hawaii and Alaska's rates are calculated at checkout.

ORDER PROCESSING

We work hard to ship orders as quickly as possible. We guarantee that all orders will be shipped within two business days, pending credit card authorization. 

All domestic orders are sent via trackable mail. Once the items in an order have been picked up by the carrier, Hello Rainbow will cease to have any liability regarding the order delivery; all items at that point will be considered the sole responsibility and property of the customer.  

RETURNS

We’re happy to offer a refund or an exchange for any unopened or damaged items, excluding shipping costs.

For returns or exchanges, you MUST get a return authorization from us before sending back any goods. Please email us at hellorainbowtoys@gmail.com with your order number and the nature of the problem.

Exchanges and returns are accepted within 7 calendar days of the date of receipt. 

Return items without a prior approval will not be accepted. 

Returns received more than 7 days after the original order receipt date will not be accepted and no refunds will be given.

Returned items must be unworn, in perfect condition, with tags and in their original packaging. 

Sorry, we don’t refund or accept returns on gift cards, hair accessories, original artwork, electronics, books, or magazines. 

Shipping is non-refundable.